You can only cancel an order if:
- no payments have been received, or
- If payments have been received for the order, and the payment has been refunded in full.
Note the reference in the Payments section of the Order you are viewing.
A refund is preceded with: rf_.
To cancel an order, you will need to:
- Login to your event
- Select 'Menu'
- Select 'Orders'
- on the 'Orders' page, find the order to be cancelled using the 'Filters'
- select 'View' to the right of the order that appears
- Enter a comment in the section labelled 'Cancellation'
- Select 'Cancel Order'
To refund an order: https://support.floktu.com/hc/en-us/articles/216959323-How-do-I-refund-an-Order-