How do I cancel an order?

To cancel an order, you will need to:

Login to your event
- only applies where no payments have been received, or
- If payments have been received for the order, and the payment has been refunded in full.
Select 'Menu'
Select 'Orders'
on the 'Orders' page, find the order to be cancelled using the 'Filters'
select 'View' to the right of the order that appears
Enter a comment in the section labelled 'Cancellation'
Select 'Cancel Order'

To refund an order: https://support.floktu.com/hc/en-us/articles/216959323-How-do-I-refund-an-Order-