How do I cancel an order?

To cancel an order, you will need to:

Login to your event
- only applies where no payments have been received, or
- If payments have been received for the order, all payments are refunded before performing above steps.
Select 'Menu'
Select 'Orders'
on the 'Orders' page, find the order to be cancelled using the 'Filters'
select 'View' to the right of the order that appears
Enter a comment in the section labelled 'Cancellation'
Select 'Cancel Order'

To refund an order: https://support.floktu.com/hc/en-us/articles/216959323-How-do-I-refund-an-Order-