How do I cancel an order?

You can only cancel an order if:

• no payments have been received, or
• If payments have been received for the order, and the payment has been refunded in full.
  Note the reference in the Payments section of the Order you are viewing. 
  A refund is preceded with: rf_.

To cancel an order, you will need to:

1. Login to your event
2. Select 'Menu'
3. Select 'Orders'
4. on the 'Orders' page, find the order to be cancelled using the 'Filters'
5. select 'View' to the right of the order that appears
6. Enter a comment in the section labelled 'Cancellation'
7. Select 'Cancel Order'

To refund an order: https://support.floktu.com/hc/en-us/articles/216959323-How-do-I-refund-an-Order-