Two common reasons that tickets do not appear on event sites are;
- Ticket is NOT on sale
Tickets will only appear on your event site if they are 'on sale' - this is determined by the date and time entered in the 'Ticket Sale Start Date' field and the 'Ticket Sale End Date' field.
- Ticket is password protected
If you have password protected your tickets then they will not appear on your event site until the correct password is entered.
To check or change these settings you will need to;
- Login to your event
- Select 'Build' from the top menu
- Select 'Tickets'
- Find the ticket that is not appearing and select 'Edit' to the right of it
- Check (and if required, edit) the
- Sale Start Date field (is it in the future - if so change)
- Sale End Date field (is it in the past - if so change)
- Password field (does it contain anything - if so it will need to be entered before the ticket appears on your event site - remove if not required)
- Select 'Save' if you have made any changes
- Repeat for all tickets not appearing on event site.